FAQ
Still have a question? Call us at 435-946-9799 or send us an
email.
Frequently Asked Questions – General
What Should We Bring?
All of our cabins provide linens and fully equipped kitchens. You will only need to bring personal items (body soap, shampoo, hair dryer, etc…) and grocery items. Bring any specialty cooking pans or utensils you might need as we cannot guarantee the size and type of all pots and pans stocked. Most cabins have a washer & dryer and also have detergent for you to use. Adequate paper products (toilet paper, paper towels, etc.) are supplied to meet the cabin’s capacity, should they be needed, additional supplies must be purchased.
Will My Cell Phone Work At The Cabin?
Cell phone service is somewhat sporadic in the mountains. AT&T works well at our cabins along with T-Mobile and Sprint. Verizon does not currently work well and in most cases not at all.
Are there any restrictions on the coupon for Sea-Doo or Snowmobile rental and where can I use it?
The $100 coupon (or $200 on some cabins) is valid for full amount any day except Saturdays and Holiday’s which it is then good for a 25% discount up to the value of the coupon. Also the coupon is not available Apr, May, Oct, Nov. You may use the coupon at any of the following locations:
Map of Rental locations around Bear Lake
Are There Any Grocery Stores In The Area?
There is not much selection for grocery stores in the area. So you may want to do any shopping prior to getting into the valley. The closest to most of our cabins is The Lakeview Market located at the KOA about a half mile south of Harbor Village Resort. It is not a very big grocery store but they do have most of the basics.
Can I Bring My Pet With Me?
At this time none of our cabins allow pets, we cannot make an exception no matter how small or well behaved the pet is. (PLEASE DO NOT DISREGARD THIS POLICY AS IT WILL RESULT IN THE IMMEDIATE & ENTIRE LOSS OF YOUR SECURITY DEPOSIT.)
Can I Smoke Inside The Cabin?
We have a strict no smoking policy in all of our cabins! Smoking is allowed outside on the porches and decks. Please, do not dispose of cigarette butts in the yard or surrounding areas. If discarded butts are found, additional cleaning fees will apply. (PLEASE DO NOT DISREGARD THIS POLICY AS IT WILL RESULT IN THE IMMEDIATE & ENTIRE LOSS OF YOUR SECURITY DEPOSIT.)
What If I Leave Something At The Cabin?
When you leave the cabin at 10:00 AM it is very likely that another party will be checking in at 4:00 PM. If you leave something at the cabin, please call the office immediately and we will try to locate it for you. If it is not found by our staff or the cleaning staff prior to the next guests arrival, it may not be there when they leave. We can not be responsible for your lost items.If an item is found, there is a minimum $25 charge for shipping and handling. Please make sure you get everything when you leave.
Will We See Any Wildlife?
Most of the cabins are located in the mountains, as a result you could possibly encounter wildlife (deer, elk, squirrels, and bugs of various types, including wasps, etc…). But most of all when out on the lake beware of the Bear Lake Monster.
Is There An Additional Cleaning Charge?
We require a three night minimum stay during the high season at most properties. One night stays are discouraged at any time. Stays of less than three nights are subject to a checkout cleaning fee of $75-150 (based on size of property). Stays of three or more nights receive complimentary check-out cleaning. Although, at any time if the cabin is determined to be left excessively dirty, there will be an additional cleaning charge.
Do I Need 4 Wheel Drive To Get To The Property?
Many properties are located on gravel roads. In the summer all should be accessible, but we do caution guests against low sitting vehicles. During the winter most properties require 4 wheel drive to get in and out of them. In Harbor Village there is a lower parking lot for those without 4 wheel drive, and they can ride up with some who does. If you plan on towing a trailer, please call the office first so that we can advise if your cabin will be accessible for a trailer.
What Kind Of Amenities Are Available?
All of our cabins are individually owned, so each offers different amenities package. Please refer to each cabin’s individual webpage for specific amenities list. All Cabins offer either a DVD, VCR or both. All of the cabins are equipped with Satellite TV. While they will not offer the same packages most will have a basic setup.
NOTE: Pay per view movies cannot be ordered. The TV channel packages are selected by the owner and we cannot adjust them to pick up specially televised events.
Do You Sanitize The Hot Tubs?
Most of our cabins offer hot tubs. It is our policy to clean and sanitize the hot tub between guests. We chemically treat the water before each rental.
Where Can I Launch My Boat?
Frequently Asked Questions – Check In/Out & Cancellation
What If I Need To Cancel Or Change My Booking?
*** FOR YOUR PROTECTION ALL CANCELLATIONS MUST BE MADE IN WRITING – EITHER THROUGH E-MAIL, FAX, OR CERTIFIED MAIL.*** Each cabin listed on our site is a privately owned home, consequently cancellations affect the owners significantly. A cancellation fee of 20% of the total rental will be charged if you cancel your reservation. If cancellation takes place less than 90 days before the reservation date and the property is not re-rented for the canceled period, then the entire deposit (50%) shall be forfeited. If the unit is re-rented, the deposit, less the 20% cancellation fee, will be refunded. Cancellations less than 14 days will be charged for the full rental amount. (No discounts for late arrival or early departure.)
*All reservation deposits made with a credit card are subject to a 3% credit card processing fee if refunded due to a cancellation, regardless of when the reservation is canceled. Any changes to a reservation after it has been made will incur a $25 change fee and can only be made 14 days before check-in.
What Time Is Check-In and Check-Out?
CHECK-IN IS AT 4:00 PM: To make certain housekeeping has all the time it needs to prepare your cabin we cannot offer early check ins or late check outs. Please do not attempt to check in early, our cabins book frequently and often at the last minute which makes it very difficult to guarantee a check in earlier than 4:00 PM.
CHECK-OUT IS AT 10:00AM: It is our mission to provide the cleanest cabins possible so that our guests will come back to stay with us in the future! The 6 hour window between check out and check in allows just enough time for the cabin to be cleaned and for the hot tub to be cleaned and sanitized between guests. Please help our housekeeping staff stay on schedule without inconveniencing the next guest by checking out on time and following the check out procedures handed to you at check-in & posted in the cabin.
Timberland Cabin
Kitchen
Livingroom Area
Master Bedroom
Game Room
Theater Room
Main Bathroom
Bedroom
Bedroom
Bedroom
Timberland Cabin
